FAQ
Q: What types of mouthwash do you offer, and are they safe for sensitive mouths? A: Our mouthwash is available in various formulas to meet different oral care needs, including alcohol-free (gentle for sensitive mouths and daily use), fluoride-rich (for cavity protection), whitening (for a brighter smile), and gum-care (to support healthy gums). All our mouthwash is made with non-irritating, dentist-recommended ingredients, free from harsh chemicals, making them safe for sensitive mouths, children (with age-appropriate formulas), and daily use. Alcohol-free options are especially gentle, preventing dryness or irritation while still providing long-lasting fresh breath.
Q: What types of dental floss do you offer, and which is best for tight teeth gaps? A: We offer waxed, unwaxed, flavored, and unflavored dental floss, crafted from high-quality materials like nylon, PTFE, and natural silk. Waxed floss is best for tight teeth gaps, as the wax coating allows it to glide smoothly between teeth without shredding or getting stuck. Unwaxed floss is ideal for larger gaps, providing thorough plaque removal. Flavored floss (mint, fruit) adds a fresh taste, while unflavored options are perfect for those with sensitive taste buds or allergies.
Q: Can children use your mouthwash and dental floss? A: Yes, we offer child-specific oral care options: kid-friendly mouthwash with mild flavors, lower fluoride levels, and no alcohol, safe for children aged 6 and above (under adult supervision). Child-sized dental floss features thinner, softer fibers that are gentle on their delicate gums and small teeth gaps. All children’s products meet safety standards and are free from harmful ingredients, making them suitable for daily use as part of their oral care routine.
Q: How should I use mouthwash and dental floss for optimal results? A: For dental floss: Wrap a 45cm length around your fingers, slide gently between teeth, curving around each tooth in a C-shape, and move up and down to remove plaque. For mouthwash: After brushing and flossing, pour 20–30ml into a cup, rinse your mouth thoroughly for 30 seconds, then spit out (do not swallow). Use once or twice daily for best results. Avoid eating or drinking for 30 minutes after use to maximize effectiveness.
Q: Can I cancel or modify my order after placing it? A: Orders may be canceled or modified within 12 hours of payment, provided they have not yet been processed or packaged for shipping. After this window, orders are finalized, and changes are no longer available, as items are prepared for dispatch promptly to ensure timely delivery.
Q: What should I do if my item arrives damaged or defective? A: If your mouthwash or dental floss arrives broken, leaking, torn, defective, or missing items, contact us within 48 hours of delivery with clear photos of the item and original packaging. We will assist promptly per our Return & Exchange Policy to resolve the issue.
Q: How long does shipping take, and can I track my package? A: Domestic orders ship within 1–2 business days and arrive in 3–5 business days. International orders take 8–16 business days due to customs processing. A unique tracking number is sent via email once your order ships for real-time monitoring of its journey.
Q: Are your mouthwash and dental floss cruelty-free? A: Yes, all our oral care products are cruelty-free—we do not test any of our mouthwash, dental floss, or ingredients on animals. We are committed to ethical sourcing and production, ensuring our products are safe for both consumers and the environment.
Q: Do you offer bulk discounts for commercial orders? A: Yes, we offer bulk discounts for commercial orders (e.g., for dental clinics, spas, hotels, or childcare centers) of mouthwash and dental floss. For bulk inquiries, please submit a request through our website’s online portal for a custom quote.
Q: Does your mouthwash contain fluoride, and is it necessary? A: We offer both fluoride and fluoride-free mouthwash options. Fluoride mouthwash helps strengthen tooth enamel, prevent cavities, and reduce tooth sensitivity, making it ideal for those at risk of tooth decay. Fluoride-free options are perfect for those who prefer natural ingredients or have fluoride sensitivity, still providing fresh breath and gum support.